TERMS AND CONDITIONS

The following Terms and Conditions (the 'Terms') apply to and govern the Z&V Coterie Loyalty Programme promoted and operated by APAC Brand Partners Pty Ltd, a company registered in Australia under the ACN 161 082 382 ("Zadig et Voltaire", "we", "us", “our”). These Terms together with our website Terms and Conditions (www.zadig-et-voltaire.com.au) and the privacy policy therein (www.zadig-et-voltaire.com.au) apply to the Z&V Coterie Loyalty Programme (the 'Programme') and govern the relationship between Zadig et Voltaire and you. Your membership in the Programme entitles you to use your Z&V Coterie membership at participating stores operated by Zadig et Voltaire located in Australia and New Zealand, details of which can be found here and at the website www.zadig-et-voltaire.com.au. Applying for, or using, a Z&V Coterie Account will constitute acceptance of these Terms. You must therefore read them carefully.

All Programme applicants must be individuals aged 16 years or older, reside within Australia or New Zealand and must complete an application in-store or available online a:

https://www.zadig-et-voltaire.com.au/login.php?action=create_account.

We may approve your application at our absolute discretion, and if approved we will activate your Z&V Coterie Account and you will become a member ('Member'). All Members must include within their application a valid email address online at www.zadig-et-voltaire.com.au in order to register. Any change of email address must be notified to us. We may refuse an application at our absolute discretion. Members will be able to update their personal details online at www.zadig-et-voltaire.com.au. Once you have been approved as a Z&V Coterie Member, you will be sent a welcome email, your name and email address provided will be used to identify you in-store. We reserve the right to suspend or to terminate any Member's Programme account, if in our sole discretion we consider that the Member has breached the Terms, if the Member has supplied false or misleading information, if we consider that the Member has acted improperly or in an abusive, defamatory, criminal, or offensive way to any other Member or to our staff, or if it is believed that the Programme and the products and services available through it are being misused. Such misuse shall include but will not be limited to the purchase of products through the Programme for resale purposes. You cannot transfer your Z&V Coterie membership or any of the stored points on your account to any other person. The Programme is only for personal, household and consumer use, points can only be earned, held or redeemed as set out in these Terms, or in the terms relating to any promotions and point offers related to the Programme, and may not be earned, held or redeemed in any other way.

Members will accumulate points on their Z&V Coterie account when they make qualifying Zadig et Voltaire purchases. As a Z&V Coterie Member you will automatically earn 1 point for every AUD $1 you spend in-store and online. Once 2500 points have been accrued with a 12 month period (“Qualifying Accumulation Period”) on your Z&V Coterie account, they will be converted into a reward voucher redeemable in participating stores.

There is one Accumulation Period per calendar year:

• The 12 month period from which you initially enable to your account, to the end of that 1 year cycle.

The reward vouchers will only be valid on full price merchandise for the limited period of time as specified on the voucher, after which time they will expire. Once reward vouchers have expired they may not be used to make purchases. Your vouchers must be used in a single transaction.
Please treat your reward vouchers as cash. Zadig et Voltaire cannot be responsible for lost, damaged or stolen vouchers, and they will not be re-issued or replaced.

The following terms shall apply to every Member’s accumulation and use of points

• Only one Z&V Coterie Account may be used per transaction:
• You can earn Z&V Coterie points in all standalone Zadig et Voltaire stores in Australia and New Zealand. You will also earn points when you shop online.
• You will not earn points in concession and outlet stores
• You can earn points on full price, discounted or sale merchandise. You will not earn points on shipping chargers or when purchasing gift vouchers
• There is one Qualifying Accumulation Period per year. From the date you launch your Z&V Coterie account to the anniversary of this date 12 months later, and so on for the next year, and so forth, i.e. 1st July 2024 – 30th June 2025. Points expire at the end of each period.
• If a Member is given a refund or other financial adjustment on any transaction, the points awarded on the transaction will be adjusted accordingly
• Points can only be applied retrospectively where sufficient evidence of a purchase is provided and at Zadig et Voltaire’s sole discretion, where points are awarded retrospectively they will be considered to be valid from the point at which they are applied (rather than the date of purchase)
• You can check the points balance on your Z&V Coterie Account by asking in-store or by emailing Customer Service at zvwerockaustralia@gmail.com
• You will not earn points on your postage and packaging spend when you shop online
• We may not credit your account with the points from any given transaction until up to 7 working days after the transaction; and, points have no cash value

The following terms apply to the redemption of any reward voucher:

• Members can redeem reward vouchers in standalone stores only
• Vouchers can only be redeemed in their country of issue. New Zealand vouchers cannot be used in Australia and Australian vouchers cannot be used in New Zealand.
• Reward vouchers may be used as part or full payment on full price merchandise in Zadig et Voltaire standalone stores within Australia and New Zealand. You cannot redeem reward vouchers in Outlet and Concession stores. You cannot use your reward vouchers on gift cards or vouchers. If the product purchased is valued less than the equivalent amount of the reward voucher, then there will be no refund or cash alternative given out for the difference
• Only one Z&V Coterie account can be used per transaction when redeeming reward vouchers;
• If a purchase is refunded where the tender was a reward voucher, then the reward voucher and any additional tender used will be refunded according to the standard Zadig et Voltaire refund policy;
• Reward vouchers cannot be used in conjunction with any other discount, offer, promotion or privilege card whether issued by us or by any third party
• Points may not be redeemed for cash under any circumstances.

The number of points earned from a purchase or required to qualify for a particular purchase may vary from time to time at our sole discretion.

Points will not be awarded when purchasing gift cards/vouchers. Reward vouchers cannot be used to purchase gift cards/vouchers.

Zadig et Voltaire and APAC brand employees, sub-contractors and /or their agents, may not participate in the Programme.

Z&V Coterie members will receive a bonus reward on their provided date of birth, per information they have provided us upon the creation of their account. This bonus reward provided by us is only available for reception once per calendar year by the member. The value of such reward provided by Zadig et Voltaire is at the discretion of the company and is subject to change from time to time at our sole discretion. Z&V Coterie birthday rewards have no monetary value, and cannot be used in conjunction with existing promotions, discounts, offers or vouchers. Z&V Coterie birthday rewards will expire at the culmination of that 12 month period from which it was issued.

Zadig et Voltaire may issue points to Z&V Coterie members as part of a referral program, by which Z&V Coterie members refer a friend to shop with Zadig et Voltaire, and once they have shopped with us the referring member will receive a reward, or alike, to be used at participating Zadig et Voltaire stores in Australia and New Zealand on full-priced items. This reward is subject to change, and may vary from time to time at Zadig et Voltaire’s sole discretion.  Z&V Coterie referral rewards have no monetary value, and cannot be used in conjunction with existing promotions, discounts, offers or vouchers. Z&V Coterie Referral rewards will expire at the culmination of that 12 month period from which it was issued.

We may terminate any Member's Programme account should the account be inactive for a period of eighteen months or more. Any points that were accredited to a Member's Programme account will be lost if the Member's Programme account is terminated or the Programme is closed. A Member can terminate his or her Programme account at any time by emailing zvwerockaustralia@gmail.com

Members will receive periodical email updates of their points and rewards balance. The frequency of the communications may vary. Points balances can be checked in-store or by emailing zvwerockaustralia@gmail.com. Customer Service will correct an account if it is shown to our reasonable satisfaction to be wrong but, unless there are clear records showing this, our decision is final.

Points are personal to an account and cannot be transferred or combined with another account to redeem a reward. By being a member of Z&V Coterie you are agreeing that we may update you by email with your card balance statements and promotional offers, competitions, news and updates. We process your data in accordance with the Privacy Act 1988 as amended or superseded from time to time and in accordance with our website terms and conditions which are available at www.zadig-et-voltaire.com.au and which sets out our privacy policy and the information that we will gather on Zadig et Voltaire customers, how this information will be used and who it may be shared with. In addition to those terms and conditions your enrolment in the Programme constitutes your consent to our reviewing your purchase history to provide relevant offers and information based on your previous spend.

We cannot be responsible for any unauthorised use of points. Any points not earned and held in accordance with these Terms will be invalid. Any such points will be deducted and other appropriate action may be taken by us.

These Terms may change and Members will be deemed to have accepted the updated Terms when they go online at www.zadig-et-voltaire.com.au, or when they use their Z&V Coterie account. As such we strongly encourage you to review these Terms from time to time.

We may suspend or terminate the Programme at any time at our sole discretion and for any reason. In such event Members will be notified and all accounts will be suspended or terminated. If Zadig et Voltaire has a change of control or is sold or if we decide to sell or transfer the Programme to another company we may transfer all of our rights and obligations under these Terms to such other company or acquirer without any further consent and you now consent that we may disclose or transfer all information we hold about all Members including you to any prospective or actual new owner. Such a disclosure or transfer will not alter the rights of Members in respect of the use that can be made of such information by such other company or acquirer until the Terms are changed by such company or acquirer in accordance with the corresponding Section above.

The limit of our liability under these Terms will be exclusively to a Member who suffers a direct loss as a result of our breach of these Terms and in those circumstances our sole liability will be to credit to the relevant Members Programme account such points as may have been wrongly deducted or should have been credited but were not. Nothing in these Terms shall operate to limit any liability we may have for death, personal injury or fraud and these Terms shall prevail in the event of any conflict or inconsistency with any other communications, including advertising or promotional materials. A person who is not a party to these terms and conditions shall have no right to enforce any term of these terms and conditions, but this shall not affect any right or remedy of a third party which exists or is available apart from that Act.

These Terms and any dispute, claim or non-contractual obligations arising out of or in connection with them or their subject matter shall be governed by and construed in accordance with the law of the State of Victoria, Australia and you irrevocably agree that the courts of the state of Victoria, Australia and the Commonwealth of Australia shall have non-exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms or their subject matter.

Z&V Coterie Members will earn points on all qualifying transactions at the following Zadig & Voltaire stores:

• Standalone stores in: Australia and New Zealand
• Online at www.zadig-et-voltaire.com.au

Z&V Coterie Members will not earn points on any transactions made at the following Zadig et Voltaire Stores:

• All Zadig et Voltaire standalone stores worldwide, excluding Australia and New Zealand
• All Zadig et Voltaire Outlet stores worldwide
• All Zadig et Voltaire Concession stores worldwide
• All Zadig et Voltaire Franchise stores worldwide, excluding Australia and New Zealand

You can redeem your Z&V Coterie reward vouchers in the following stores only:

• Standalone stores in Australia and New Zealand

Vouchers can only be used in their country of issue
You cannot redeem your reward vouchers in Outlet and Concession stores